Objectives
Although not essential, it is desirable that the delegates attending the course will have experience of management systems such as ISO 9001 or ISO 27001 to quickly able to understand the structure of the standards and the concepts like PDCA, Risk Management etc.
Who the course is for
PRE-REQUISITES:
- Completion of secondary education.
- An understanding of report writing is desirable.
- A prior knowledge of the requirements of ISO 20000-1:2005 or ITIL would be beneficial
Course Contents
- Introduction to IT Service Management
- Similarities with other Management Systems
- Detailed review of the requirements of ISO 20000-1:2018
- Applicability and scope for certification
On successfully completing the course, students will have:
- an appreciation of the importance of IT Service Management
- a basic knowledge of IT Service Management
- Detailed review and interpretation of the requirements of ISO 20000-1:2018
- an appreciation of documented management systems for ISO 20000-1:2018
- Basic Requirements for ITSMS Auditors
- Developed the skills for conducting an internal audit in any organization.
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