This course aims to provide delegates who have no knowledge of, or experience in, quality management: • With an understanding of the management systems approach and the requirements of ISO 9001 • To provide a basis for delegates who wish to go on to complete certified QMS auditor training courses

This course is designed for those who have responsibility for quality management within an organisation, including development of new quality processes, implementation of the system or refinement of existing procedures. This course is designed to be an introductory course.

• An introduction to the concept of quality, its basic concepts and terminology associated with quality management • Introduction to the benefits that may be achieved through implementation of an ISO 9001: 2015 compliant system • Introduction to the ISO 9000 series of standards • Detailed review and interpretation of the particular requirements of ISO 9001:2015 • Effective approach to the implementation project • Guidance on the benefits of building on this foundation and becoming an certified internal auditor • Assignments (the course is 60% activity based) • Delegate Assessment – Assessment is carried out by continuous assessment of delegate performance throughout the theoretical and practical phases