Objectives
•Understanding and effectively auditing the intent of ISO 9001 in the new Annex SL format
•Understanding the organization and its context
•Understanding the needs and expectations of interested parties
• Design and development controls
• Leadership and commitment for the quality management system
•Understanding risks and opportunities
•Determination of requirements for products and services
• Control of externally provided products and services
•Performance evaluation
•Identification and reporting of non-conformances in the process audit
• Evaluating corrective actions for root cause and effectiveness
• Auditing techniques including effective auditing of management
Who the course is for
This course is designed for anyone who is responsible for developing, implementing, and maintaining a compliant and successful ISO 9001:2015 quality management system.
Course Contents
• The purpose, structure and significance of a QMS
• The terms and definitions used in auditing, including objectives, criteria and scope
• Auditor responsibilities and the audit cycle
• Planning and conducting audits of processes for which documented procedures do or do not exist
• Gathering and evaluating objective evidence
• Plan, conduct, report and follow up an internal audit of part of a quality management system based on ISO 9001, and in accordance with ISO 19011
• Gathering and evaluating objective evidence
• Audit reporting and follow-up