• Understanding and effectively auditing the intent of ISO 9001 in the new Annex SL format • Understanding the organization and its context • Understanding the needs and expectations of interested parties • Design and development controls • Leadership and commitment for the quality management system • Understanding risks and opportunities • Determination of requirements for products and services • Control of externally provided products and services • Performance evaluation • Identification and reporting of non-conformances in the process audit • Evaluating corrective actions for root cause and effectiveness • Auditing techniques including effective auditing of management

This course is designed for anyone who is responsible for developing, implementing, and maintaining a compliant and successful ISO 9001:2015 quality management system.

• The purpose, structure and significance of a QMS • The terms and definitions used in auditing, including objectives, criteria and scope • Auditor responsibilities and the audit cycle • Planning and conducting audits of processes for which documented procedures do or do not exist • Gathering and evaluating objective evidence • Plan, conduct, report and follow up an internal audit of part of a quality management system based on ISO 9001, and in accordance with ISO 19011 • Gathering and evaluating objective evidence • Audit reporting and follow-up