• Understanding and effectively auditing the intent of ISO 9001 in the new Annex SL format

• Understanding the organization and its context

• Understanding the needs and expectations of interested parties

• Design and development controls

• Leadership and commitment for the quality management system

• Understanding risks and opportunities

• Determination of requirements for products and services

• Control of externally provided products and services

• Performance evaluation

• Identification and reporting of non-conformances in the process audit

• Evaluating corrective actions for root cause and effectiveness

• Auditing techniques including effective auditing of management

This course is designed for anyone who is responsible for developing, implementing, and maintaining a compliant and successful ISO 9001:2015 quality management system.

• The purpose, structure and significance of a QMS

• The terms and definitions used in auditing, including objectives, criteria and scope

• Auditor responsibilities and the audit cycle

• Planning and conducting audits of processes for which documented procedures do or do not exist

• Gathering and evaluating objective evidence

• Plan, conduct, report and follow up an internal audit of part of a quality management system based on ISO 9001, and in accordance with ISO 19011

• Gathering and evaluating objective evidence

• Audit reporting and follow-up